Privacy Policy

Effective Date: 15 May 2026

At London Gas Services, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, contact us, or visit our website.

1. Who We Are

London Gas Services is a plumbing, heating, and gas engineering company providing installation, repair, maintenance, and emergency services to domestic and commercial customers in the United Kingdom.

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

London Gas Services

Email: info@londongasservices.co.uk

Phone: 020 3951 4868

2. Information We Collect

We may collect and process the following information:

Personal Information

Name

Address

Email address

Telephone number

Service Information

Property details relevant to the work

Appliance information

Service history

Booking and appointment details

Payment Information

Billing address

Payment records and invoices

(Note: We do not store full card payment details.)

Website & Technical Information

If you use our website, we may collect:

IP address

Browser type

Device information

Cookies and usage data

3. How We Use Your Information

We use your information to:

Provide plumbing, heating, and gas services

Arrange appointments and respond to enquiries

Process payments and issue invoices

Maintain service records

Improve our services and customer experience

Comply with legal and safety obligations

Send service updates or important communications

We only collect information that is necessary for legitimate business purposes.

4. Legal Basis for Processing

Under UK data protection laws, we process personal data based on:

Performance of a contract

Legal obligations

Legitimate business interests

Customer consent where required

5. Sharing Your Information

We do not sell your personal data.

We may share information with:

Employees and engineers carrying out services

Payment providers

Accountants or legal advisors

Regulatory authorities where legally required

IT and software providers supporting our business operations

All third parties are required to keep your information secure and confidential.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Your information is stored securely and only accessible to authorised personnel.

7. How Long We Keep Your Data

We retain personal information only for as long as necessary, including for:

Legal obligations

Tax and accounting requirements

Warranty and service history purposes

Dispute resolution

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Restrict or object to processing

Request transfer of your data

Withdraw consent where applicable

To exercise these rights, contact us using the details above.

9. Cookies

If our website uses cookies, they may be used to:

Improve website performance

Analyse visitor behaviour

Remember user preferences

You can control cookies through your browser settings.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

12. Complaints

If you are unhappy with how we handle your data, you may contact the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)⁠�

If you want, I can also create:

a Terms & Conditions page,

a Cookie Policy,

or a short website version suitable for your homepage/footer.